TERMS OF SERVICE
OVERVIEW
This website is operated by Gazza Republic. Throughout the site, the terms “we”, “us” and “our” refer to Gazza Republic. Gazza Republic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. If you are the age of majority, you also confirm that you have given us your consent to allow any of your minor dependents under your care to use this site. You agree not to use our products or services for any unlawful or unauthorized purpose, and you must not violate any laws in your jurisdiction, including but not limited to copyright and intellectual property laws. You must not transmit any worms, viruses, or any code of a destructive nature. Any breach or violation of these Terms will result in the immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related websites for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Gazza Republic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Gazza Republic layman and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at gazzabyvodi@gmail.com
DELIVERY POLICY
Processing time
Please allow 24–48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 1–2 business days. During sales and high volume periods processing time is 3–4 days.
Estimated delivery
Within Nigeria: 2–5 business days International Standard Shipping: 7–10 business days International Express Shipping: 2–5 business days
Shipping rates
Calculated at checkout and vary depending on your delivery location.
Pre-Order Items
Items listed as “PRE-ORDER” begin processing on the date indicated in the product description and vary between items. To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to gazzabyvodi@gmail.com including your order number.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2–3 days before contacting us because packages may have been delayed by the selected courier service. Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages; however, items will be resent if a package cannot be traced.
Temporary Shipping Suspension
Due to current circumstances, we are temporarily unable to ship orders to Israel, Iran, and Russia. We apologize for any inconvenience this may cause and appreciate your understanding.
Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government.
Duty Handled Deliveries: Items shipped from our Nigerian warehouse will be delivered without extra duties charged as they are now shipped from within Nigeria. This means smoother transactions and hassle-free deliveries for you.
International Fulfillment: All international orders should expect corresponding duties fees upon delivery, subject to the local laws of the recipient.
Pickups
Gazza has retail outlets in Abuja opened 6 days/week, ready with pieces available to shop.
ABUJA STORES
3 KAMPALA STREET, OFF ADEMOLA ADETOKUNBO, WUSE 2, WUSE II, ABUJA,
VODI FASHION HOUSE, ORJI UZOR KALU CL, MABUSHIPE, ABUJA.
NIGERIA
MONDAY TO FRIDAY
10 AM – 6 PM
SATURDAY
12 PM – 8 PM
SUNDAY
CLOSED
+234 908 235 4129
PRIVACY POLICY
Gazza Republic is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.
Consent
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.
Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.
Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.
Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.
Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.
RETURN POLICY
Gazza Republic is happy to issue a store credit, exchange or refund for all original priced items that are unworn, unwashed, and unaltered in their original unused condition including original tags attached.
All SALE items are FINAL SALE which means there would be No Returns and Exchanges for all items on sale.
GIFT CARDS
Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards are valid for one year from the date of purchase.
Lost or stolen gift cards cannot be replaced or refunded.
Price adjustments are available on items purchased at the original price 24 hours before a sale.
IN- STORE STOCKISTS AND RETAILER PURCHASES
- Purchases made in-store or through authorized retailers are subject to the return policy of the respective store where the purchase was made.
- Please refer to the store’s return policy for specific details regarding returns, exchanges, and refunds.
- In-store purchases may typically be returned or exchanged within a specified time frame from the date of purchase.
- Refunds will be issued in accordance with the store’s refund policy and may be provided in the original form of payment or as store credit.
- Returns and exchanges for online purchases may also be subject to the retailer’s online return policy, if applicable.
All End of season, BLACKOUT, Sunset Sale, Black Friday and Clearance items are FINAL SALE and cannot be returned except the wrong size or style was received.
An order can only be cancelled before it has been dispatched.
INTERNATIONAL ORDERS
Duties and taxes may vary outside of Nigeria depending on the receiving countries’ border and their laws.
Duty Handled Deliveries: Items shipped from our Nigerian warehouse will be delivered without extra duties charged as they are now shipped from within Nigeria. This means smoother transactions and hassle-free deliveries for you.
All international orders should expect corresponding duties fees upon delivery, subject to the local laws of the recipient.
- Gazza Republic is not responsible for return expenses. All items being returned and delivery costs are borne by the customer wishing to make a return.
Delivery charges are only refundable where goods are faulty. Please allow 3 business days for a refund to be processed on merchandise that were received damaged.
For returns/exchanges please click on the ‘Return Package’ button below:
REFUND POLICY
GENERAL POLICY
We are happy to offer store credit, exchanges, or refunds for all original-priced items that are unworn, unwashed, and unaltered in their original condition, with all original tags attached within 10 days after delivery.
FINAL SALE ITEMS
All SALE items are FINAL SALE – no returns, no exchanges. This includes End of Season, BLACKOUT, Black Friday, and Clearance items, which are non-returnable and non-exchangeable, except in cases where the wrong size or style was received. Accessories are FINAL SALE – no returns, no exchanges.
RETURN ELIGIBILITY – FOR FINAL SALE ITEMS
We are happy to accept unworn, unwashed, and unaltered merchandise in its original condition with all tags and hygiene stickers attached.
Returns must be initiated within 15 days of delivery. You may return items for:
A different size or style.
Items that do not meet the return conditions will be refused and sent back to the shipper’s address on file.
RETURN & EXCHANGE PROCESSING
Return Shipping: You are responsible for the delivery cost of exchanges. Returns take 2-5 business days to arrive at our warehouse. Once received, please allow an additional 1-2 business days for processing.
ORDER CANCELLATION
Orders can only be canceled before they have been dispatched.
PRICE ADJUSTMENTS
Price adjustments are available for items purchased at their original price if a sale begins within 24 hours of your purchase.
DAMAGED OR FAULTY ITEMS
Delivery charges are only refundable if the merchandise is deemed faulty. Please allow up to 3 business days for refunds to be processed for damaged items.
For returns or exchanges, please click the button below:
SHIPPING
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Customs and Duties Charges: Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. These charges will be included at checkout except otherwise required by the importing countries (some countries require duties to be paid at the border).
How long will it take to get my order?
It depends on your delivery location. Orders processed here will take 2–5 business days to arrive. Overseas deliveries can take anywhere from 7–16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
When does my pre-order item ship?
Pre-order items ship dates are indicated in the product description. Most pre-orders require a 4–8 week period.
If you have pre-order and in-stock items in the cart, your full order will be shipped out when your pre-order items are ready to ship.
To avoid any potential delays, complications and to receive your in-stock items earlier, we recommend placing two separate orders — one for your pre-order items and one for your in-stock items.
PRODUCT
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. For returns/exchanges please click on the ‘Return Package’ button below:
OTHER
Any Question?
You can contact us through our contact page! We will be happy to assist you.
ABOUT GAZZA
OVERVIEW
Gazza by Vodi is a contemporary fashion label birthed from the Vodi Group, founded by Nigerian fashion maestro Seyi Vodi Adekunle. Launched as an offshoot to challenge the conventions of luxury ready to wear in Nigeria, Gazza exists as a bold reinterpretation of African elegance where urban design collides with heritage tailoring to create statement pieces that are both timeless and trend-forward.
Rooted in the ethos of preservation and reinvention, Gazza is more than fashion it’s a cultural memory woven into cloth. Each piece tells a story of legacy, style, and evolution. The brand draws deeply from the metaphor of the crow, an intelligent, resourceful creature that shares knowledge across generations. Just like the crow, Gazza gathers fragments of culture, design, and history, threading them into garments that carry meaning, memory, and soul.
In a world saturated by disposable fashion, Gazza offers permanence, crafted to age with character, not fade into irrelevance. Whether it’s reimagined Sportswear, Tops, Pants, Jackets, and accessories, with contemporary silhouettes, structured sets cut with urban precision, or footwear that fuses comfort with cultural pride, Gazza pieces are built for those who demand style with substance.
Our Essence
Purpose: To preserve and evolve cultural narratives through meticulous design, offering garments that are not only worn but remembered.
Vision: To bridge generational divides through fashion that honors heritage while embracing contemporary expression, allowing stories of origin to become wearable art.
Mission: To deliver innovative design and premium craftsmanship that celebrates identity, fosters community, and inspires bold self-expression across continents.
The Gazza Republic
Designed for the modern African man and woman global in outlook, rooted in heritage, Gazza celebrates individuals who are confident, expressive, and unafraid of bold design. From the streets of Abuja to the global walkways, our wearers aren’t just stylish, they are storytellers, leaders, and cultural carriers.
A Movement, Not Just a Brand
What began in Abuja as a sub-brand is now becoming a movement: one that is defining the new African aesthetic, where streetwear meets royalty, where tradition meets tempo, and where every garment is a conversation.
With collections that have been worn by Nigeria’s elite style, young creatives, and cultural icons, Gazza by Vodi is steadily becoming a household name for those who live at the intersection of heritage and innovation.
In a world where fashion is forgotten in haste, where the old is not erased, but evolved. Where what we wear remembers who we are. Where threads are more than decorative, they remember.
AFFILIATE PROGRAM
We’re always on the look out to partner with influencers passionate about, style, travel, culture and all the exciting adventures beautiful Gazza pieces complement so perfectly! If you’re looking to partner with Gazza Republic please contact us through the form below and we would be in touch at our earliest convenience!. All ages are welcome.
Have any queries?
We're here to help!
Our customer service team will be delighted to assist you from 11:00 AM to 6:00 PM, Monday to Sunday.
Sales
For inquiries about our products and services.
📞 +234 908 235 4129
Complaints
Have an issue? Let us know, and we'll resolve it.
📞 +234 908 235 4129
Returns
Need to return an item? Get in touch.
📧 gazzabyvodi@gmail.com
Marketing
Collaborate with us or explore marketing opportunities.
📞 +234 908 235 4129
Find me
No 3 Kampla Street Off Ademola Adetokunbo Crescent Wuse 2 Abuja, Wuse, Federal Capital Territory, Nigeria.
Say Hi
gazzabyvodi@gmail.com
Call Us
+234 908 235 4129
Don't be a stranger!
Have a question? We’re here to listen.
Got an inquiry, feedback, or just want to say hi? Fill out the form, and we’ll get back to you as soon as possible.
Processing time
Please allow 1-2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout. During sales and high volume periods, processing time is 3-4 days.
Shipping rates
Calculated at checkout and vary depending on your delivery location.
Pre-order items
Items listed as “PRE-ORDER” begin processing on the date indicated in the product description. Processing times vary between items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by emailing customerservice@ashluxuryhq.com with your order number.
Item not delivered?
If your order hasn’t arrived within the estimated delivery time, please allow an extra 2-3 days before contacting us. Packages may be delayed by the selected courier service. Once items are dispatched, it is the postal service’s responsibility to ensure delivery. Refunds will not be issued for lost packages, but items will be resent if a package cannot be traced.
Customs & duties charges
Shipments crossing international borders (outside Nigeria) may incur duties and taxes. These are imposed by the importing country’s government. Ashluxe has no control over these charges. Charges are the customer’s responsibility. In rare cases, packages may arrive from multiple warehouses if unavailable in one location. Duties may apply depending on your shipping address.
Pickups
The Lagos office is open for pickups. For urgent orders, we recommend choosing the shipping option. Deliveries take 3-5 days within Nigeria and 7-10 days internationally (subject to change due to customs protocol).
